Refund policy

Cancellation / Return / Exchange of Order

Cancel your order

In principle, we do not accept cancellation of your order unless the item cannot be delivered within 5 days of shipping. Thank you for your understanding.

Returns / Exchanges

We pay close attention to the quality of our products, but in the unlikely event that the following accidents occur during delivery, we will handle returns and exchanges at our expense.
・If the product is damaged / dirty
・When a product different from your order is delivered

 

It was For the above reasons, if you wish to return or exchange the item, please contact the following within 8 days after the item arrives. We will contact you by email or phone to the contact information you received when ordering.
We apologize for the inconvenience, but please keep the product in the original packaging. However, if the item cannot be exchanged due to sold out, the product price and shipping fee will be refunded. In addition, we will refund the cash on delivery fee for customers who settled by cash on delivery.

contact address
Email addresshello@dayztokyo.com
〒150-0001
2-22-1 Jingumae, Shibuya-ku 2F
DAYZ ARCHRVES

Please note that DAYZ ARCHRVES cannot accept returns or exchanges of products due to customer's convenience.
Also, please note that we cannot accept returns or exchanges in the following cases.

・ Items that have been delivered for more than 8 days
・ Products used by customers
・ Products that have been damaged or soiled by the customer
・ Products processed and repaired by the customer
・ When accessories such as product boxes, tags, and manuals are

All the products handled in our shop have cleared the quality standards of the manufacturer and also meet the inspection standards of domestic authorized distributors.
We do business with the understanding that small scratches and blurs, dents and black spots on the material that are unavoidably generated during manufacturing are good products, so we can not accept returns or exchanges for those reasons in advance. note that.